Cancellations & Returns
WHAT IS OUR RETURN POLICY FOR NEW PRODUCTS?
Battle Werx LLC is fully committed to 100% user satisfaction.
Battle Werx LLC allows returns up to thirty days from the time of receipt of your order.
If the product(s) you received from us is not as ordered, damaged, or defective in any way we will make every effort to replace it as soon as possible or we will gladly take back the product(s) and refund you the purchase price along with shipping and handling costs.
Battle Werx LLC also allows the return of new items for any reason as long as the item is unused, unopened, and exactly as received from Battle Werx LLC. Customers may return new, unopened items for up to thirty (30) days from the time receipt for a full refund of the item cost. However, in this case, return shipping costs are the customers’ responsibility and original shipping charges will not be refunded.
WHAT IS OUR RETURN POLICY FOR SERVICES?
If you find any services completed by Batle Werx LLC are incorrect, damaged, or defective we will make every effort to remedy the situation as soon as possible.
Customers are allowed thirty (30) days to inspect, test, and decide if our work meets your expectations. Should you find any work to be incorrect, damaged, or defective you will have two options: repair or refund and replacement. In the event any repair work is needed all such work will be completed by Battle Werx LLC. Should you decide you would like a full refund or replacement of firearm/parts all original parts must be returned to Battle Werx LLC prior to any refund or replacement parts are shipped.
WHAT IS OUR ORDER CANCELLATION POLICY FOR CUSTOM SERVICES?
Orders for custom services cancelled before shipping in your slide/parts will be subject to a $10.00 cancellation fee to cover payment processing charges and our time processing your order to prepare for its arrival. For orders with a total over $250.00 a cancellation fee of 4% of the order total will be charged to cover credit card processing fees that are not refunded to us.
Once your slide or parts have been received by Battle Werx LLC orders may be cancelled if your slide or parts have not yet been machined or refinished. An order cancellation fee of $25.00 plus the cost of return shipping will be charged to any customer who cancels a custom work order after slide or parts are received but prior to work being initiated. For orders with a total over $625.00 a cancellation fee of 4% of the order total plus the cost of returning shipping will be charged to cover credit card processing fees that are not refunded to us.
HOW DO I MAKE A RETURN?
IF YOU CREATED A CUSTOMER ACCOUNT WHEN PLACING YOUR ORDER:
- Log-in to your account by clicking the "My Account" link at the top right corner of our website.
- Once logged in click the link for the "Completed" page on your My Account page.
- Here you will see a list of your past orders with Battle Werx. Find the order you would like to return and click the "Return Items" link next to that order.
- Complete the requested fields and click "Submit Return Request" to initiate your return.
- You will receive and email confirmation that your return has been submitted.
- Once we receive your return request we will process the request and email instructions for shipment of your return.
IF YOU DO NOT HAVE A CUSTOMER ACCOUNT:
- Please call (860)759-3381 or email sales@battlewerx.com to initiate your return.